Description
Our product is a clean and definitive chip assists with maintaining healthy hooves and overall general health.
Loose, bulk loads available please contact our office for further information and pricing.
Usage guide:- 2 cubic metre bulk bag will cover:
20 square metres at a depth of 4 inches
13.33 square metres at a depth of 6 inches.
Wood shards:
Sustainably enjoying natures natural products such as wood chip or play bark has so many wonderful advantages however, during the manufacturing and screening process a small proportion of larger pieces of wood, ie ‘wood shards’ may fall through the screens and be contained in the finished product. If these wood shards are considered to be a hazard and in line with good practice ‘post installation’, they can be physically removed, by hand.
Testimonial:
David Hall, Nr Bourne.
“Just a thank you for my delivery and I am very pleased with the quality of the product and the way things were sorted by yourselves on my behalf.”
Jamie Lloyd Racing Stables.
“We installed Playbark.com’s Equestrian Softwood Chip on our new gallop last summer and it had over 80 horses training on it daily throughout the winter. It never let us down once, coping excellently with all weather conditions! It has held up extremely well with very little deterioration and has been consistently safe to train on. I would strongly recommend anyone thinking of putting in a gallop or ménage to use this product”
How we Deliver
This page sets out how we deliver products to you.
Please take the time to check that your delivery address can accommodate the requirements below as costs may be incurred for deliveries which cannot be performed due to non-compliance.
If you have any queries, please don’t hesitate to get in touch.
If the vehicle shown below may be too large to delivery to your property, please contact our sales office before ordering to discuss further delivery options on 01538 751514 or email info@playbark.com.
The delivery vehicle arrives. This is a typical vehicle that delivers our goods. It measures approximately 28ft in length and is approximately 8’6″ wide.
Please note that the goods are unloaded from the rear of the vehicle.
Please note that goods are not delivered with a crane/hiab facility and can therefore not be lowered over a fence or similar. We can also not deliver to the rear of properties due to access restrictions.
The driver positions the pallet truck. The driver uses a ‘pump’ pallet truck to lift the pallet so that he can wheel the pallet onto the tail lift.
The pallet load is lowered to the ground. The tail lift is lowered electrictronically by the driver. He carefully lowers the load to the ground so that it can be wheeled across the pavement.
Please note
The driver only has a legal obligation to offload the goods onto the roadside and in turn the liability and responsibility of the goods then passes to the customer.
However, at playbark.com we contract with reputable and obliging transport Companies whose drivers will endeavour to place the pallet into your driveway as long as the surface is of sound makeup such as concrete, paving or tarmac.
PLEASE BE AWARE THAT THE PALLET TRUCK CANNOT PASS OVER GRAVEL OR ANY TYPE OF ROUGH TERRAIN AND SIMILARLY THE DRIVER CANNOT BE EXPECTED TO PULL THE GOODS UP OR DOWN A SLOPING DRIVEWAY OR OVER CURBS.
Failure to accept this responsibility will result in the goods being returned to the transport depot and charges will apply.
Please note, these costs can be significant, so we ask all potential Customers to ensure that they familiarise themselves with the finer details of the delivery methods. If in doubt please contact our sales office on 01538 751514.
The safe passage of the Carrier’s delivery vehicle is the ultimate responsibility of the delivery driver. With this in mind if the driver assesses any delivery point road or carriageway and concludes it is unsafe or unviable to access the delivery property in question, this decision of the driver is final. Therefore, it is the responsibility of the Customer and any potential purchaser to notify ourselves of any potential situation which may lead to the delivery being undelivered. Examples may include (but not exhaustive) cars parked preventing vehicle access, low growing tree branches, telephone/ electricity cables etc. Failure to accept this responsibility will result in the goods being returned to the transport depot and charges will apply.
The driver guides the pallet of bark to the customer’s driveway. The driver will endeavour (please see below) to place the pallet into the customer’s driveway.
The pallet of bark is placed into the customer’s driveway. The delivery is successfully completed!
Please Note:
In line with Customer Service and as a courtesy to all our Customer we do offer a facility whereby Customers can choose a preferred delivery day.
We endeavour to adhere to this specified day to the best of our ability, but as you will appreciate the National Carriers we contract with do have a mammoth task tackling road works, congestion and tachograph regulations.
With this in mind, please be aware sometimes they are delayed and as a result cannot deliver on the specified day. This doesn’t happen very often but we politely make it known to Customers we can’t pay compensation, wages, time or any other consequential loss a result of this delay.
To avoid any unnecessary expense, we strongly advise Customers wait until the delivery has been completed before arranging labour to install/lay the products ordered.
However if a Customer has specified the ‘Next Day’ option and the delivery wasn’t performed on this basis, we will gladly refund the £20 Next Day charge.
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Refusal of Goods , Wrongly Ordered Goods & Cancelled Orders
If Playbark.com have delivered the incorrect goods, we will gladly collect them or the Customer can refuse to accept delivery and there will be absolutely no expense to the Customer whatsoever.
However, if the goods have been incorrectly ordered by the Customer or the customer cancels the orders after the goods have been despatched, we will gladly arrange collection of the goods or additionally if the Customer refuses to accept the delivery of the goods (in the event of the goods been incorrectly ordered) the transport and re-collection costs will have to be paid by the Customer.
These costs will include the cost of the delivery from ourselves or our operating partners to the Customer’s property and similarly the cost of returning the goods from the Customer’s property back to the source.
We politely ask all Customers to double check the details before transmitting/placing the order as these costs cannot be waivered; Please be aware, we do not profit from these transport costs, they are the exact costs which Playbark.com incur from the transport Company.
