Terms and Conditions

Important - please read How we Deliver >> This demonstrate the access required by our delivery vehicles and how goods will be delivered.

Conditions of Sale (scroll down)

We reserve the right to alter prices without prior notice. Any price quoted on this web site includes VAT.

Product Specification

Pictures are for illustration purposes only. Product can vary due to raw material supply and seasonality.


Payment terms are payment in full by credit, debit card, Paypal or bank transfer prior to despatch of the order. Alternatively, cheques will be accepted along with a written order. However, these orders will not be despatched until the payment has cleared in our bank account. 
3D secure is an additional system put in place to prevent card fraud. Further information on this can be found at https://www.opayo.co.uk/our-payment-solutions/fraud-prevention

Credit accounts
Traders or bulk purchasers are welcome to apply for a credit account via one of our credit application forms (available upon request). Please note we reserve the right to perform the relevant credit checks.

Availability & Delivery

When placing an order on our website, we offer the facility whereby a preferred delivery day can be requested. The Carrier will endeavour to deliver on this day but this isn’t always possible due to demands on the pallet network (Please see consequential loss below).

Standard Delivery is free on orders to most areas. There are some outlying areas where there are charges. Please see Delivery Costs section for further details.

For customers requiring our next day delivery service, please ensure orders are placed online before 10am on the day prior to the actual day required. Orders placed after this time will not be despatched until the following day so please allow 24 hours for delivery. Please note this will still attract the £20.00 next day delivery charge. Orders placed on a next day service, unfortunately cannot be 'booked' in for delivery due to the short time frame.

It is essential Customers familiarise themselves with our How we Deliver section on the website before placing an order.

Next Day Delivery excludes weekends and bank holidays.

Damaged/faulty goods

Any defective goods will be replaced or refunded if proven to be sub-standard as long as we are notified within 10 working days.

Pallets & Packaging

All pallets and packaging are non returnable and cannot be collected by ourselves.

Risk & Title

The risk of the product passes to the customer upon delivery. The title of the goods remain the property of ourselves until payment has been performed in full.

Loss in transit

Please notify us in writing if your order has not arrived within the time stipulated.

Refusal of goods/wrongly ordered goods:

If Playbark.com have delivered the incorrect goods, we will gladly collect them or the Customer can refuse to accept delivery and there will be absolutely no expense to the Customer whatsoever.

However, if the goods have been incorrectly ordered by the Customer, we will gladly arrange collection of the goods or additionally if the Customer refuses to accept the delivery of the goods (in the event of the goods been incorrectly ordered) the transport costs will have to be paid by the Customer.

These costs will include the cost of the delivery from ourselves or our Supplier to the Customer’s property and similarly the cost of returning the goods from the Customer’s property back to ourselves or our Supplier.

We politely ask all Customers to double check the details before transmitting/placing the order as these costs cannot be waivered; Please be aware, we do not profit from these transport costs, they are the exact costs which Playbark.com incur from the transport Company.


All the contents of this website remain the property of ourselves and therefore any extraction of any part of this web site is not permitted unless specific consent has been granted.

Consequential loss

We will not be held responsibility for any loss of profitability, manpower, hire of machines or similar issues due to any reason that is beyond our control. However this does not affect your Statutory Rights.

Wood shards

Sustainably enjoying natures natural products such as wood chip or play bark has so many wonderful advantages however, during the manufacturing and screening process a small proportion of larger pieces of wood, ie ‘wood shards’ may fall through the screens and be contained in the finished product. If these wood shards are considered to be a hazard and in line with good practice ‘post installation’, they can be physically removed, by hand.