Standard UK Delivery - Free to most areas, exceptions are as follows:
Delivery to postcodes DD, KW, IV, PH, AB, PA is £55.
Delivery to postcodes G, DG, EH, SA, TA, EX, TQ, PL, TR1-20 & TR26-27 is £20.
Please note we do not deliver to: Northern Ireland, Shetland Islands, Western Isles, Orkney Islands, Channel Islands, Isles of Scilly, Isle of Wight.
Easter 2023 - Please note the last day for Standard Delivery before Easter is 06/04/23. The first available day for Standard delivery after Easter is 13/04/23. The first available day for Next Day delivery after Easter is 13/04/23, if ordered before 10am the day before.
Preferred Delivery Dates
In line with Customer Service and as a courtesy to all our Customer we do offer a facility whereby Customers can choose a preferred delivery day.
We endeavour to adhere to this specified day to the best of our ability, but as you will appreciate the National Carriers we contract with do have a mammoth task tackling road works, congestion and tachograph regulations.
With this in mind, please be aware sometimes they are delayed and as a result cannot deliver on the specified day. This doesn’t happen very often but we politely make it known to Customers we can’t pay compensation, wages, time or any other consequential loss a result of this delay.
To avoid any unnecessary expense, we strongly advise Customers wait until the delivery has been completed before arranging labour to install/lay the products ordered.
However if a Customer has specified the ‘Next Day’ option and the delivery wasn’t performed on that basis, we will gladly refund the £20 Next Day charge.
Refusal of Goods , Wrongly Ordered Goods & Cancelled Orders
If Playbark.com have delivered the incorrect goods, we will gladly collect them or the Customer can refuse to accept delivery and there will be absolutely no expense to the Customer whatsoever.
However, if the goods have been incorrectly ordered by the Customer or the customer cancels the orders after the goods have been despatched , we will gladly arrange collection of the goods or additionally if the Customer refuses to accept the delivery of the goods (in the event of the goods been incorrectly ordered) the transport costs will have to be paid by the Customer.
These costs will include the cost of the delivery from ourselves or our Supplier to the Customer’s property and similarly the cost of returning the goods from the Customer’s property back to ourselves or our Supplier.
We politely ask all Customers to double check the details before transmitting/placing the order as these costs cannot be waivered; Please be aware, we do not profit from these transport costs, they are the exact costs which Playbark.com incur from the transport Company.